February 23, 2012
The IRS is aware that some taxpayers who have e-filed and received an acknowledgement from the IRS are concerned that when they visit “Where’s My Refund” they are told that the IRS has no information regarding their return. This is a temporary situation and the IRS expects to resolve the matter in a few days. At that time, taxpayers will be able to get an expected refund date when they visit “Where’s My Refund.”
If taxpayers received an acknowledgment message that their e-filed tax return has been received, they can be assured that the IRS has the tax return even though “Where’s My Refund” does not reflect that. Taxpayers should not call the IRS unless specifically directed by “Where’s My Refund,” as there is no new information to give them.
The IRS expects the vast majority of tax refunds to continue to be issued within the historical range of 10 to 21 days. The IRS is taking steps to update information so that “Where’s My Refund” has current information. The IRS apologizes for any inconvenience and will provide updated information as soon as possible.
The IRS has posted 2012 Tax Season Refund Frequently Asked Questions.
Source: NATP